COVID-19: Impact on skills in hospitality, retail, travel & aviation

In our latest insights, 'Covid-19: The impact on skills in hospitality, retail, travel and aviation' based on feedback from over 500 employers across the UK, three quarters of employers (74.5%) report that staff are feeling anxious and stressed, with their mental and physical wellbeing affected.

In a bid to restore consumer confidence and get their people up and running as they prepare to re-open, employers are taking a skills-led approach to both managing the transition back to work as well as being ready for customers.

Well over three-quarters of respondents (82.8%) say that the ability of business leaders and managers to boost motivation, morale and productivity will be key. This means ensuring that managers are equipped with critical thinking, decision-making and problem-solving skills, so that they can manage uncertainty as well as ensuring that their teams are engaged.

View the full press release

Key findings

• COVID-19: The impact on skills in hospitality, retail, travel and aviation – full report
• COVID-19: Skills report summary infographic

​Key recommendations

Resilience in the aftermath of COVID19 is key to the recovery of hospitality, retail, travel and aviation. Several short-term recommendations are emerging as critical factors to consider as businesses plan to re-open their doors.

• COVID-19: Skills report recommendations

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International insights

Our team of experts are working with ministries, associations and governments around the world to support them in gaining intelligence from employers across the hospitality and tourism sectors. To find out more, get in touch: info@people1st.co.uk